Frequently Asked Questions

1What is the quick preheat function?
It's a default setting at 350 degrees unless you change it. This is ok for single rack cooking.
2Is there a difference between stainless steel interior and plastic interior on a dishwasher?
Yes, the plastic type is cheaper but they do offer good drying. The stainless steel types are more quiet and less susceptible to stains.
3How does the appliance repair process work?
We schedule your appointment with a 3-hour window and the technician calls 30 minutes prior to arrival.
4What makes On-Premise Appliance Repair different from other companies?
We value customer service satisfaction and make sure the customer has a pleasant experience with us and take our time to do the job right.
5Is there a charge for diagnostics?
We charge $60 for the service fee but waived with the repair. Some companies will not waive the trip charge.
6Is there an additional charge if you have to order a part?
We never charge extra if the part isn't in stock, we order the part and come back when it arrives and you pay the same quote you were given.
7Does On-Premise Appliance Repair offer any discounts?
Yes there is a 10%% off labor for military and senior citizens.
8Is it a good idea to replace my hoses on my washer?
Yes, they should be changed every 3-5 years.
9Do I need to clean the dryer lint filter every time?
Yes, this helps eliminate the buildup of lint inside your dryer and prevents any fires.
10How often should you clean the coils on your fridge?
Its recommended to clean every 3-6 months.
11What if my oven temperature is off?
Most ovens have a calibration option located in the manual. This will allow you to calibrate up to 30 degrees on most models.
12Is it normal for the fan to come on during operation?
Yes, this is normal. The fan will start on some models during the preheat cycle to circulate the air inside for the temperature to be even.
13How does convection work?
In convection ovens, the fan is used to circulate the air evenly. This will give you accurate temperature and faster cooking times. It also helps with multiple rack baking.
14Is it safe to use dryer sheets?
Yes it's safe just make sure they are thrown away after use and not clog the lint filter.
15How to manage odors in fridge?
Keep an open box of baking soda to eliminate odors.
16What are the average temperature settings in the fridge/freezer?
The average temperature in the fridge should be around 37 degrees and in the freezer is 0 degrees.
17How do I prevent mold on my washer gasket?
The best trick for preventing mold on a washer is to leave the door open and occasionally wipe it with a wet cloth with bleach.
18What causes the top of the dryer to get hot?
This could be a blockage issue, try to clean out the dryer vent.
19Is repair of an older appliance a good idea?
Yes, older appliances were built to last. I've seen thousands of old appliances that were tossed away with very minor problems.
20Is it important to change my water filter on the fridge?
A dirty filter will cause slow to no water flow on the dispenser and icemaker.
21How often should I clean the filter on my washer?
It is recommended to clean it every 6 months.
22How do I get my garbage disposal from being jammed?
Use the Allen wrench to break the motor free. It is located at the bottom of the garbage disposal.
23Why do I see suds in my washer?
These high-efficiency washers only require small amounts of detergent. If you see suds, you are probably using too much detergent.
24How long does it take to dry a load of clothes?
The average time to dry a load of clothes is between 45-50 minutes for a large load. Smaller loads will be much less. If it takes longer to dry and average size than you might have a ventilation problem.
25How can I clean my microwave easily?
You can put a cup of water inside and wait until it boils. The steam will build up and loosen the stains and just wipe them clean.
26Do you set appointments on weekends?
Yes, Saturday appointments are available at no extra cost. We don't do service calls on Sunday but you can always call in to set up your appointment for the upcoming week.
27Do you offer warranty?
Yes, we offer a 90-day part and labor warranty on all of our work.
28How can I find the model number for my refrigerator?
The most common place to find your refrigerator's model and serial number is on the top left of the fridge section.
29What if my oven temperature is off?
Most ovens have a calibration option located in the manual. This will allow you to calibrate up to 30 degrees on most models.
30Is it normal for the fan to come on during operation?
Yes, this is normal. The fan will start on some models during the preheat cycle to circulate the air inside for the temperature to be even.
31How does convection work?
In convection ovens, the fan is used to circulate the air evenly. This will give you accurate temperature and faster cooking times. It also helps with multiple rack baking.